*Business Days exclude Saturdays, Sundays, public holidays and your local bank holidays.
For first-time withdrawal, please allow extra 3 business days for your information to be
reviewed and verified.
5. Will I be charged for any deposit and withdrawal transactions?
The Company will NOT charge members for any deposit and withdrawal transactions made to their accounts. However for selected banks, there will be additional transaction fees that will not be absorbed by The Company. Kindly check with your bank for the transaction fees.
6. Why are the Main and Products’ Wallets for?
Main Wallet’s balance displays the total amount that you can withdraw or transfer to Products’ Wallet to fund betting transactions. All newly successful deposits are updated to this balance.
Your balance will be displayed in the respective Products’ Wallets:
- SportsBook or Sports Book betting
- Casino: For Live Dealer in The Company Live Casino and Slot Games
- Lottery: For digit betting products like Keno
- Poker: for all kinds of poker games in Poker Products
You can fund transfer from the Main Wallet to the respective Products’ Wallet by selecting the desired wallet from the Transfer From/To drop down list.
ii) My Account
How to open an account with The Company?
Opening an account with The Company is easy and should only take a few minutes.
On the home page, click on the "Join Now" button in the top right-hand corner of the page. You will then find the following information on the registration page:
Username - your unique identifier when logging into your account.
Password - Not case sensitive, but must be between 8 to 10 characters long with a mixture of letters and numbers, of which 2 or more need to be numbers. Remember to always keep your password private and confidential.
Email address - to alert you of any important notices, product announcements or promotions specific to your account.
Currency - currency that you wish to use for depositing and wagering.
Lastly, you will be asked to fill up some other personal contact information, accept the Terms and Conditions and confirm that you are over 18 years of age.
What happens if I forget my logic details?
If you have forgotten your username, simply click on the 'Forgot your username?' link just below the login section of the homepage. Enter your registered email address and the displayed verification code and you will receive an email from us with your username. Please check your junk/spam folders in case our email is not recognised.
If you have forgotten your password, simply click on the 'Forgot your username?' link just below the login section of the homepage and follow the instructions.
(For the login section in main page, please replace ‘Forgot login details?’ with ‘Forgot your username’ and add 'Forgot your username?' So there’s two in total.)
What happens if the ‘Password Error’ icon appears?
Double check and make sure your password is being entered correctly. It needs to be between 8 to 10 characters, of which 2 or more need to be numbers.
If this problem continues, kindly contact our representative on live help or email us at ___________
Is my Personal Information secure?
The Company will not disclose your personal information to any third party unless required to do so by enforcing laws and regulations.
We reserve the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.
All personal information supplied is transmitted via Secure Socket (SSL 128 bit encryption Standard) and stored in secure operating environments that are not accessible by the public. Internal access to all data is limited and strictly monitored.
How to make deposit using Local-Pay?
Step 1: Contact The Company Customer Service Live Help or e-mail our Customer Service at________ to obtain our bank transfer details.
Step 2: Arrange for funds deposit into the provided bank accounts. Please quote your account Username during the deposit.
Step 3: Sign in to your betting account, select Local-Pay under the Deposit menu and key in all the information.
Step 4: Fax a copy of the official receipt to ________ or e-mail it to _________ Please be noted that your Bank Transfer Deposit will be processed and reflected in the account when funds are received by our bank. Please allow us 1 to 2 business days to process the deposit.
1. How to withdraw funds from my betting account?
You can withdraw funds from your betting account using the Local Bank Transfer. Withdrawals of money from your account may only be made in the same currency in which deposits were made.
To request for a withdrawal to be paid into your bank account, select “Local Bank Transfer” under the Withdrawal menu. Enter the amount you wish to withdraw and provide your bank account information: